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These policies are dedicated to how to engage with staff in the best and most productive way possible. Please read about those here:
The entirety of our staff positions are composed of volunteers, who are dedicated to the game, but also have lives outside of the game. We appreciate your understanding, patience, and compassion when engaging with these staff members. Sometimes emails get answered slowly, or DMs get missed. This isn't intentional - it's because our volunteers are doing the best they can and life sometimes gets in the way. Please engage in the following ways with our staff members:
Long story short, we're going to do everything we possibly can to get your questions and concerns addressed in a timely manner. However, things do come up, and we ask for your patience and understanding when they do. If you ever have an urgent need, the owners are available, and are happy to help you out.
In addition to this, we expect all of our players to communicate in a professional, courteous way with our staff, and vice versa. This is true of both text-based and verbal communications.
If you feel you are not being treated with due courtesy, please reach out to the owner(s) (owner@refuge-larp-portland.com) and/or the player representative (player.rep@refuge-larp-portland.com) and bring the matter to our attention.
Likewise, if our staff members feel that they are not being treated with respect, we may reach out to you to ask you to improve your behaviour. People who continue to not treat staff members with courtesy and respect may be asked to not return to the game.
The Refuge Portland Logistics Team is composed entirely of volunteers who love to help our game be the best it can be and to answer your questions so that you can have a fantastic time at each event. However we are still busy people with a lot going on outside of Refuge, and so we need to maintain an adequate level of Larp/life balance in order to stay at peak and avoid burnout. Therefore we ask that you respect the following communications guidelines:
The primary means for contacting Logistics are:
At our discretion, Logistics may reach out to the player by direct message (Discord, Facebook Messenger, etc.) to answer specific questions that are likely to require several clarifications. Unless we have stated otherwise, any question unrelated to the direct message should still be sent by the primary means.
In certain circumstances you may contact the Refuge Portland Head of Logistics, Corin, by direct message on Discord (preferred, handle is Renascent#1895), after contacting Logistics via the primary means.
We sincerely appreciate your understanding and cooperation with these guidelines. It helps to significantly reduce our stress, minimize the amount of things lost in the shuffle, and ultimately contributes to a better experience for all of our players. This policy is not in response to any particular person or persons, just something that happens from time to time that we felt the need to clarify our expectations on. We love the enthusiasm of all of our players and look forward to seeing you at game!
The New Player Council are the group of players who are dedicated to making the game a better place for our new players. They are a dedicated group of volunteers who ask that you engage in the following way: